Shipping Policy

We are committed to providing convenient and reliable shipping options for our customers. Considering your warehouse or retail location, the volume of your order, and your delivery timeframe, we will work closely with you to find the best shipping solution.

Shipping Methods and Timeframes

We offer shipping across Australia using reputable domestic carriers.

• Standard Domestic Shipping: Estimated delivery time is 3–7 business days, depending on your state and destination (regional and remote areas may require additional time).

• Express Shipping: Expedited options are available at checkout for an additional fee.

Order Processing

Orders are typically processed within 1–2 business days. Please note that large volume orders may require additional processing time due to their size and complexity. Orders are not processed or shipped on weekends or Australian public holidays.

Shipping Rates

Shipping rates are calculated based on the volume, weight, and destination of the order. The total shipping cost will be displayed during the checkout process.

For large volume orders—such as pallet, skid, or full truckload shipments—special shipping arrangements may be required. Our team will work closely with you to determine the most cost-effective and efficient freight shipping method.

Tracking Information

Once your order has been dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

Large Volume Orders

For bulk and large volume orders, we understand the importance of timely delivery. Our dedicated team will coordinate closely with you to ensure smooth processing and freight management. We utilize trusted freight services and specialized carriers to handle these orders efficiently. Please contact our team directly before placing your order to discuss specific requirements.

International Shipping

We offer international shipping from Australia to select countries. Shipping rates for international orders are calculated at checkout based on the destination country and the total weight of your order.

Our estimated shipping timeframes for international orders are:

• Standard International Shipping: 7–20 business days

• Expedited International Shipping: 5–15 business days

• Priority International Shipping: 5–10 business days

Customs, Duties, and Taxes: Please note that international customers are solely responsible for any customs duties, import taxes, or brokerage fees that may be imposed by your destination country's customs department. We have no control over these charges and cannot predict their amount.

Shipping Restrictions

Certain items may be subject to shipping restrictions, dangerous goods regulations, or carriage limitations due to their nature or destination. It is the responsibility of the customer to ensure compliance with local laws and regulations regarding the import and shipment of specific products to their location.